Indian Journal of Multidisciplinary Research and Studies

AI Chatbots for Education Support System: Enhancing Personalized Learning and Academic Efficiency through Intelligent Conversational Agents

It is observed that with the introduction of Artificial Intelligence (AI) technology, there has been a major change in the education sector, which has helped to develop intelligent education support systems that improve the quality of education, learning, and management of education institutions. Among various newly developed technologies, it is identified that AI chatbots is an important part of the education support system that allows students to use the benefits of modern technology, including Natural Language Processing (NLP), Machine Learning (ML), and Deep Learning algorithms, to develop intelligent chatbots that can interact with students naturally and support students efficiently. It is a clearly identified that the main objective of the research paper is to identify the role of AI chatbots in the education support system, including its technology, application, advantages, disadvantages, and potential of AI chatbots in the education support system. Moreover, it is identified that another objective of the research paper is to critically analyze the issues associated with AI chatbots in the education support system, including data privacy, developing biases in chatbots, and developing dependencies among students, by conducting an in-depth study of existing literature and case studies, and highlighting the significance of AI chatbots in the education